Refund Policy
Effective Date: 12 September 2025
At NOVALUMEN LTD, we strive to provide high-quality marketing and consulting services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be provided under the following conditions:
1.1 Services Not Started
If the services have not yet commenced, you may request a full refund.
1.2 Request Period
The refund request must be submitted in writing within 7 days of the original payment.
2. Partial Refunds
2.1 Services Already Started
If work on your project has already begun, refunds will be proportional to the portion of services that have not yet been delivered.
2.2 Delivered Services
Services that have already been provided are non-refundable.
3. How to Request a Refund
3.1 Submit a written request via email to: contact@novalumen.org
3.2 Include the following details:
Your full name and contact information
Invoice or payment reference number
Description of the services purchased
Reason for the refund request
3.3 Our team will review your request and respond within 7 business days.
4. Refund Processing
4.1 Approved refunds will be issued using the original payment method.
4.2 Processing times may vary depending on your bank or payment provider.
5. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
NOVALUMEN LTD
First Floor Office, 3 Hornton Place, London, United Kingdom, W8 4LZ
Email: contact@novalumen.org