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Privacy Policy

Effective date: 12 September 2025

This Privacy Policy explains how NOVALUMEN LTD, registered at:

First Floor Office, 3 Hornton Place, London, United Kingdom, W8 4LZ,
collects, uses, stores, and protects personal data of users visiting our website (the “Site”).

We are a Private Limited Company incorporated in the United Kingdom on 12 September 2025. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Data We Collect

We may collect the following categories of personal data:

  • Personal details: name, email address, phone number.

  • Information submitted via forms on the Site.

  • Technical data: IP address, browser type, device details, cookies, usage statistics.

  • Communication data: correspondence with us, support requests, inquiries.

2. Purpose of Data Processing

We process personal data for the following purposes:

  • To provide, maintain, and improve our services.

  • To respond to inquiries and feedback.

  • To fulfill contractual and legal obligations.

  • To send updates, newsletters, or marketing communications (only with your consent).

  • To ensure security, fraud prevention, and proper website functionality.

3. Legal Bases for Processing (UK GDPR)

We process data under the following legal bases:

  • Performance of a contract

  • Legitimate interests (e.g., improving the Site)

  • Compliance with legal obligations

  • Consent (for marketing and non-essential cookies)

4. Sharing Data with Third Parties

We do not sell or rent personal data.

We may share personal data only when:

  • It is necessary to perform a contract with you.

  • Required by law, regulation, or competent authorities.

  • You have given explicit consent.

  • We use trusted service providers (e.g., hosting, analytics) under data-processing agreements.

All third parties are required to adhere to UK GDPR standards.

5. International (Cross-Border) Data Transfers

Some of our service providers may be located outside the United Kingdom.
When personal data is transferred internationally, we ensure that appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA)

  • Addendum to EU Standard Contractual Clauses

  • Adequacy decisions issued by the UK government

These safeguards ensure your data remains protected according to UK GDPR.

6. Data Storage and Retention

We retain personal data only for as long as necessary for the purposes outlined in this Policy or as required by law.

Typical retention periods:

  • Contact form submissions: up to 12 months

  • Account or contractual data: up to 6 years (legal requirement)

  • Marketing communications data: until consent is withdrawn

  • Technical logs and analytics: 12–26 months

  • Cookies: according to durations listed in the Cookie Policy

When data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We apply technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, secure servers, and access controls.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

9. Your Right to File a Complaint

If you believe your rights under data protection laws have been violated, you have the legal right to file a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: +44 303 123 1113

We encourage you to contact us first so we can address your concern.

10. Cookies

Our Site uses cookies to improve functionality, analyze traffic, and enhance user experience.
Details about the types of cookies used, their purposes, and storage periods are provided in our Cookie Policy.

You may disable cookies in your browser settings, but some features of the Site may not function properly.

11. Contact Information

For questions regarding this Privacy Policy or your personal data, contact us:

NOVALUMEN LTD
First Floor Office, 3 Hornton Place
London, United Kingdom, W8 4LZ
Email: contact@novalumen.org

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page, and the effective date will be revised accordingly.